Our shipping team takes "accurate, efficient and safe" as the core to build a full-link intelligent logistics system. The team is composed of senior engineers and certified operators. The "six-step quality inspection process" is adopted. From cargo classification, customized packaging to intelligent loading and positioning, the whole process is implemented according to ISO9001 standard. Through the optimization of GPS positioning and load algorithm, the compartment space utilization rate is as high as 92%, and the transportation efficiency is 25% higher than the industry average.

With the service concept of "zero-distance response, full-cycle protection", our after-sales team has built a complete support system covering product delivery, use guidance and problem solving. The team is composed of senior engineers and certification service consultants, committed to "2 hours response, 48 hours closed-loop processing", customer consultation resolution rate of more than 98%. For high-frequency problems (such as coating maintenance and parts replacement), the team establishes a standardized handling process and tracks the progress in real time through intelligent work order system to ensure that more than 90% of problems are accurately located in the first communication. At the same time, the team is equipped with multi-language support team to provide localized services for cross-border customers and improve communication efficiency by 40%. It has long been well received by foreign kitchen buyers.